PropFlow Legal
Refund Policy
This policy explains when a customer may request a refund, the conditions for approval,
and how refund requests are processed for PropFlow subscriptions.
Effective Date: April 2026
PropFlow allows refund requests within a limited period after payment confirmation.
This policy is intended to provide a fair process for customers while protecting the platform from misuse.
1. Refund Eligibility
- Refund requests are accepted within 5 days from payment confirmation.
- Requests submitted beyond the 5-day period may no longer be eligible.
- Only verified payments connected to an approved subscription request may be reviewed for refund.
2. Non-Refundable Cases
- Refund requests submitted after the allowed 5-day period.
- Cases involving misuse, abuse, or violation of PropFlow Terms & Conditions.
- Service interruptions caused by third-party providers, internet issues, or user-side configuration problems.
3. How to Request a Refund
To request a refund, the customer must send the following to our support team:
- Full name
- Registered email address
- Company name
- Date of payment
- Reason for refund request
- Proof of payment, if needed for verification
4. Review Process
- Refund requests are reviewed manually by the PropFlow team.
- Approval depends on payment verification and compliance with this policy.
- PropFlow reserves the right to request additional information before making a decision.
5. Refund Method
- Approved refunds will be processed using the most appropriate available payment return method.
- Processing time may vary depending on the payment channel used.